1. General policy
ResumeNivo credit purchases are generally final once the credits have been successfully delivered to the customer’s account. Credits are digital service entitlements that may be available for immediate use. We do not ordinarily provide refunds because a customer changed their mind, purchased the wrong amount, did not use the credits, or allowed promotional credits to expire.
This policy does not limit rights available under applicable consumer law or Paddle’s Buyer Terms.
2. Delivered credits
Completed purchases are generally non-refundable after delivery. If a payment is refunded, reversed, or charged back, ResumeNivo may remove the corresponding unused credits.
3. Promotional credits
Promotional, gifted, joining-bonus, referral, and manually granted credits are not refundable or redeemable for cash. Expired promotional credits are not restored merely because they were unused.
4. Eligible exceptions
A refund or correction may be considered where required by applicable law, approved by Paddle, connected with a duplicate or unauthorized charge, or required because purchased credits were not delivered due to a verified technical failure. Approval is not guaranteed in every case.
5. Duplicate or unauthorized payments
Contact us promptly with the purchase email and Paddle transaction or order reference. Do not send a full card number, CVV, password, authentication token, or other sensitive payment credential.
6. Technical non-delivery
Contact ResumeNivo support first if Paddle reports a completed payment but the purchased credits do not appear. We will verify the server-side purchase and delivery record.
7. How to request assistance
Questions or requests can be sent to resumenivosupport@gmail.com.
Please include the email used for purchase, a short description, and the Paddle transaction or order reference.
8. Paddle’s role
Paddle is the merchant of record and processes payment, receipts, applicable taxes, and approved refunds. Payment and receipt enquiries may also be directed to Paddle support. Paddle Buyer Terms also apply.
9. Refund consequences
If credits connected with a refunded, reversed, fraudulent, or charged-back transaction have already been used, ResumeNivo may suspend paid functionality or adjust the account balance to the extent permitted by law.
10. Processing times
Approved refunds are returned through the original payment method according to Paddle’s processing and the payment provider. Processing time varies; ResumeNivo does not promise a fixed completion time.